Hi Jillian,
I’m sorry to hear you’re unhappy with your sample. Our samples are designed to show as much detail as possible, so customers can decide if the pattern scale works for their space. Since it's impossible to fit a full 28-inch design onto a 15-inch sample, we include a small crop of the full design to provide additional context.
As for the blurriness, that’s definitely not normal! Could you share a photo with us? We take reviews seriously and want to make this right for you while also getting to the bottom of any potential issue. Please reach out, and we’ll be happy to assist.
Best,
Rusty
