Shipping Policy
All orders are made to order and ship directly from our facility in Poland, EU. We are proudly a Canadian company, and we offer free standard shipping worldwide.
Processing Time
Orders are processed within 2–4 business days before shipping.
Estimated Delivery Times
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Standard Shipping: 2–7 business days after production
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Express Shipping: 2–3 business days (available at checkout)
Region-Specific Info
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Canada & EU: No customs duties or import taxes apply.
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United States:
Orders under $800 USD usually arrive duty-free.
Orders over $800 USD may incur import fees, payable on delivery.
To help offset this, we offer 15% off U.S. orders over $400 USD (automatically applied at checkout).
U.S. import rules may change — we’ll update our policy if needed. -
United Kingdom & Other International Destinations:
Customs duties or import taxes may apply depending on local regulations and order value. These are the buyer’s responsibility and may be collected by the courier (e.g., UPS) upon delivery.
📦 Questions about your order? Email us anytime at orders@inktopiadesigns.shop — we’re happy to help!
Returns, Exchanges, & Cancellations
We want you to love your purchase from Inktopia Designs! Since each order is made to order, we do not accept returns unless the item is defective or damaged.
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Cancellations: You may cancel your order before it goes into production. Once production begins, cancellations are no longer possible.
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Exchanges: We do not accept exchanges due to the custom nature of our products.
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Defective or Damaged Items: If your item arrives defective or damaged, please contact us within 7 days of receiving your order. We’ll work with you to resolve the issue by offering a replacement or partial refund.
If you have any issues with your order, don’t hesitate to reach out to us at orders@inktopiadesigns.shop. We’ll do our best to make it right.