Hi Sarah,
Thank you for your feedback and for sharing your experience. I’m a bit unsure what you meant by the rolls being “very short.” Could you clarify if the roll length you received was shorter than the size you selected when placing your order?
When ordering, customers choose the exact roll size from the dropdown menu, and the dimensions are clearly shown in both inches and centimeters on the product page and again in the cart before checkout. The rolls are produced based on the size selected during checkout.
If you’re able to let me know which roll size you chose and what length you received, I’d be happy to look into it and help clarify what may have happened.